All orders are processed and dispatched within 24 to 48 working hours. Once your parcel is on its way, you’ll receive a confirmation email with tracking information.

Delivery across the UK typically takes 6 to 10 working days. Please note that this may vary slightly depending on your location and during peak seasons.

Yes, standard delivery is free throughout the UK — no minimum spend required.

Fabric items can usually be spot cleaned with a damp cloth and mild soap. For hard or plastic products, a simple wipe-down is enough. Always check the care instructions on the product page.

Our products are designed to bring joy to all ages. Just check the age recommendations listed on each product page to make sure they’re right for your needs.

Our customer service team is available 6 days a week to help you. Just send us an email and we’ll get back to you as quickly as possible.

Definitely! Whether it’s for a birthday, holiday or just a little surprise, our Hello Kitty items make charming and thoughtful gifts.