Frequently Asked Questions
The processing of orders generally takes between 24 to 72 hours. The delivery requires between 6 to 12 working days. We do our best to shorten these delays despite the health crisis. We do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.
Standard shipping is free. Take advantage of it!
You can track the progress of your order at any time via your customer area! If you haven't done so yet, create an account now!
We currently ship exclusively within the United Kingdom.
If you're located elsewhere and would like to place an order, feel free to contact us — we’ll be happy to check if a special delivery can be arranged.
Once your order has been validated and your payment accepted, you will receive an email confirming your order.
If you do not find anything in your inbox, check your spam. It is possible that a few emails may have slipped in.
If you don't find anything, write to us at contact@hello-kitty-and-friends.co.uk
As long as the latter is not being processed in our systems, you can modify it without worrying! Don't hesitate to contact us at: contact@hello-kitty-and-friends.co.uk
As long as your order is not being processed, you can cancel it by writing to us at: contact@hello-kitty-and-friends.co.uk.
Once validated, it is no longer possible to cancel it. It will then be necessary to assert your right of withdrawal within 14 days according to the regulations in force. The return costs remain the responsibility of the buyer.
If you do not receive your order, please contact our team at contact@hello-kitty-and-friends.co.uk.
At hello-kitty-friends.com you are satisfied or refunded. For that, when you receive your order, you have a legal period of 14 days of withdrawal.
If you are not satisfied with your article and it does not suit you, you can return it to us at your expense. To do this, you can contact us at the following address: contact@hello-kitty-and-friends.co.uk
Once we have received the returned item, and checked its conformity (the item must not have been used and must be in its original packaging), we will proceed with the reimbursement or the sending of a new item according to your choice!
Please note that personalized products cannot be returned but only exchanged for an identical product or one of the same value, if the product is found to be defective.
We accept the following payment methods:
- Credit card (Visa, MasterCard, AMEX)
- Debit card (Visa, MasterCard, MAEX)
To guarantee maximum security, we use the HTTPS protocol.
The " HTTPS " in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and to protect you against any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.